Job Description
Key Responsibilities
Customer Service Responsibilities
First point of contact: Greet visitors, clients, and employees in a professional manner.
Phone & email handling: Answer and direct phone calls and respond to general emails.
Visitor management: Register and direct guests, issue visitor badges, maintain security protocols.
Information distribution: Provide basic information about the company or office procedures.
Clerical support: File documents, photocopy, scan, and maintain records.
Scheduling: Assist with booking meetings, conference rooms, and appointments.
Supplies management: Order and manage office supplies and inventory.
Support to staff: Assist various departments with basic administrative tasks.
Visitor management: Register and direct guests, issue visitor badges, maintain security protocols
Providing Information: Offer accurate information on school services and procedures.
Follow-Up: Ensure timely follow-up with customers on unresolved or pending issues.
Skills, Qualifications and Experience
The successful candidate will possess and be able to demonstrate:
Communication skills (verbal & written) – clear, professional, and courteous
Customer service skills – friendly, helpful, and attentive
Organizational skills – able to manage tasks, files, and schedules effectively
Multitasking – handle multiple responsibilities at once
Problem-solving – manage unexpected situations calmly and effectively
Attention to detail – accurate data entry and message taking
Time management – prioritize tasks to meet deadlines
Technical skills – proficiency with:
Office software (Microsoft Office: Word, Excel, Outlook)
Office equipment (printers, scanners, phone systems)
Language Skills: Proficiency in the local language; bilingual or multilingual skills are often preferred.
High school diploma or currently pursuing an university degree (required)
1 year of experience in a front desk, receptionist, or administrative assistant role is often preferred
Legally authorized to work in Panama City, Panama
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding
and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.