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Team Supervisor

Dash BPO
3 días hace
Tiempo completo
Presencial
Panama, Panama, Panama

ROLE PURPOSE

The Team Supervisor leads a high-performing inbound and outbound sales team within a premium hospitality and loyalty contact center operation. This role is heavily sales-focused and accountable for conversion performance, outbound campaign execution, revenue delivery, and team productivity.

 

The Supervisor is responsible for driving a disciplined sales culture through active floor leadership, real-time coaching, outbound activity management, objection handling support, and conversion improvement initiatives.

 

Customer experience remains important; however, the operation is fundamentally revenue and performance driven.

 

KEY RESPONSIBILITIES

 

Sales Leadership & Revenue Delivery

• Drive inbound and outbound sales performance across the team.


• Monitor conversion rates, outbound productivity, revenue generation, and ancillary sales performance.


• Coach agents on closing techniques, objection handling, urgency creation, and relationship-based selling.


• Manage outbound campaign execution including lead follow-up, loyalty outreach, and promotional initiatives.


• Hold agents accountable for sales KPIs, talk-time effectiveness, and conversion outcomes.


• Conduct sales-focused coaching sessions using call listening and performance analysis.


Requirements

QUALIFICATIONS & EXPERIENCE

• Minimum 2 years’ experience in a sales contact center environment.


• Previous supervisory or team leadership experience preferred.


• Proven experience managing sales performance and coaching conversion improvement.


• Hospitality, travel, loyalty, or premium customer service experience advantageous.