Panama - Disbursement Accounts (DA) Clerk

You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 250+ offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#WeAreInchcape

Business Need / Purpose of Role:

The Disbursement Accounts (DA) Clerk reporting to the DA Supervisor is primarily responsible for overviewing and controlling Quality and dispatch activities, ensuring standardized processes and procedures across multiple locations, in accordance with Group Standards.

The ideal candidate will have a strong understanding of invoicing processes, client documentation requirements, and coordination with internal and external stakeholders.

Objectives & Measurement – Key Responsibilities:

• Prepare, validate, and issue invoices for port calls and service deliveries in accordance with contract terms and client-specific templates. 
• Cross-verify operational data, third-party vendor charges, and documentation to ensure billing accuracy. 
• Track and manage invoice submissions and follow-up logs to ensure timely billing cycles. 
• Liaise with operations, finance, and client teams to clarify discrepancies and ensure supporting documents are complete. 
• Maintain updated billing trackers and ensure compliance with client-specific invoicing SOPs. 
• Respond promptly to client queries or documentation requests related to invoicing, ensuring adherence to timelines and avoiding penalties associated with delays. 
• Assist in reconciliations, credit notes, and resubmission processes as required. 

Knowledge, Skills, and Abilities:

• Knowledge of Port Operations and Port Agency services
• Knowledge of Shipping documentation i.e., Bill of Lading (BOL)
• Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures
• Ability to prioritize work and handle multiple competing priorities
• Ability to balance multiple tasks, changing priorities & operate within a deadline-oriented environment
• Ability to think logically, establish and follow procedures, instructions and make sound decisions
• Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven
• Attention to detail with a high level of accuracy
• Strong interpersonal skills including excellent verbal and written communication skills
• Excellent customer service and communication skills, including strong verbal and listening skills
• Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook 

• Bilingual in English and Spanish (written, verbal, reading) required and value Portuguese a plus.

Education, Qualifications, Certifications, and Licenses:

• High School Diploma or GED equivalent required.
• Associate's and/or Bachelor’s Degree in Accounting, Finance, Business Administration or a related major in a public or accredited private academic institution desired, but not required.
• Previous experience in Shipping, Freight Forwarding, or Transportation/Logistics preferred, but not required.
• Prior experience in client billing portals, ERP systems, or documentation workflows is a plus. 
• 1-3 years of experience in invoicing, billing, or finance operations-preferably in maritime or logistics.
• A foundational knowledge of Port Operations 

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.

What you’ll get:

We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.

Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces.

In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation. 

• Generous time off and paid holidays
• Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
• Career growth and opportunities for promotions. We develop and hire from within!
• Plus, much more!

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you’re proud of, and take advantage of all the future holds.

Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are.

Who you are is who we are.

Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages.  As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email HR.NAMrecruiting@iss-shipping.com describing the accommodation.

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