Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Core Responsibilities

• Develop, Plan, implement and support shared video core or video access technology solutions and coordinate the implementation effort in all Millicom LATAM 11 Markets (GT, ESV, HN, NIC, CR, PA, CO, BO, PY, EC and UY) for central plataforms and ecosystems such as ONETV, DVB-C/S, DAA, FTTH and new adopting technologies associated to fixed information technology domains as part of the Tigo Technology Center.
• Specialist level operation, maintaining, and troubleshooting the Regional digital video Distribution environment, that includes QAM, multicast, ABR, DTH solutions and its directly related Cloud Infrastructure or network transmission (local or International) segments including international IP Video Transport Capacity.
• Specialist level Operation, maintaining, and troubleshooting the shared systems that provide cpe control, service activation and advanced management of CPE features.
• Support for after-hours implementation or incident requests that respond to business emergencies
• On-Call periodic rotation shifts to fulfill as a Tier 2 front desk representative for the Regional E2E Video Core & Fixed Access Group
• Utilize knowledge and expertise to research and resolve issues in a timely manner and ensure customer’s satisfaction
• Collaborate with Integration, R&D, project and product teams, provide technical input to the business and functional requirements for the software products and services to ensure stability, scalability and quality of the product and services
• Proactively design event monitoring solutions for systems to anticipate and mitigate problems
• Execute capacity planning tasks: reporting and implementation of capacity growth initiatives.
• Core Platforms versions management, patching, security enforcing and periodic risk mitigation thru software remediations.

Core Technical Knowledge

• Video Content Delivery Network solutions and protocols to deliver IP video such as Multicast, IP Networking
• Fixed access networks and its technologies such as HFC, FTTH and Wifi.
• Routing and networking Protocols: BGPv4, OSPF, ISIS, PIM, MSDP, MPLS, DNS, DHCP.
• Knowledge in Broadband Networks: Switches, Routers, Firewalls, loadbalancers and End user CPEs used at core and access networks.
• Service Activation: OSS flow and API administration.
• IP Protocols: IPv4, IPv6.
• Video/content acquisition from Satellite or IP like SRT, Zixi.
• Linear Video, VOD and OTT processing and distribution
• Video compression solutions and protocols: HLS, HSS, ATSC, DVB-C/Sx, MPEG-2,MPEG-DASH, H.264/MPEG-4/AVC, H.265/MPEG-5/HEVC
• Service Level Agreements Management (SLAs)
• Cloud Infrastructure management with a focus in Openstack.

We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.