Customer Support Specialist

Customer Support Specialist 

Cultural Care Au Pair

Panama Office

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts.

As a Customer Support Specialist you’ll be part of a growing team that is dedicated to providing exceptional support for our customers. You'll provide prompt account assistance, resolve challenges, and cultivate a seamless customer experience. This role is ideal for a candidate with strong communication skills and who excels in a fast-paced, customer-centric environment.

Responsibilities:

• Provide efficient and empathetic support while demonstrating strong customer service skills.

• Communicate clearly and concisely resolving customer issues effectively and ensuring a positive experience.

• Identify and implement opportunities to enhance the customer experience.

• Prioritize customer needs and manage expectations effectively.

• Seamlessly escalate complex issues to appropriate Cultural Care colleagues for timely resolution. 

• Collaborate with global teams to share best practices and improve overall support.

Preferred requirements: 

• 1+ years of customer service experience

• Excellent written and verbal English skills

• Proficiency in Spanish, Portuguese, German or French a plus

• Excellent attention to detail skills

• Capacity to balance technological and functional skills with clear and concise communication to create a positive customer experience

• Creative problem-solving skills

• Comfort as an independent self-starter with excitement for new challenges

• Outstanding organizational skills

• Ability to learn quickly and think critically

• The schedule may vary so flexibility is a requirement, must be available Monday-Friday 8am to 6pm EST

Why you'll love working with us:

People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA. We also offer: 

• Time off includes 22 annual leave days & 13 public holidays

• Private health insurance 3 months after joining 

• Opportunity to participate in experiential travel by tenure after being at EF for 1 year. This is a part of our Staff Travel Experience Program (STEP) as an added benefit and perk for our EF Educational Tours staff. 

• Brand new office!

To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in Panama.