Customer Service Representative
Dash BPO
3 días hace
Tiempo completo
Presencial
Panama, Panama, Panama
Be the calm, clear voice customers hear when they call a U.S. business.
- You'll be the first point of contact for customers calling a U.S.-based client, you could be placed on our medical scheduling account or one of our hospitality accounts, depending on business need
- Most calls are practical: booking, changing, or confirming an appointment or reservation, updating information, or answering a question
- Some calls need more care than others a worried patient, a frustrated guest. Those are the calls that matter most, and the ones we train you to handle well
What You'll Do
- Answer inbound calls within the first 5 seconds and resolve what the customer needs on the first contact where possible
- Create, reschedule, confirm, or cancel appointments or reservations accurately
- Keep customer records and account details accurate and up to date
- Explain policies, services, or booking/appointment details clearly
- Send clear messages to the right team or person for anything you can't resolve directly
- Help customers who are stuck with an online portal or booking tool
- Verify insurance, rates, or coverage details through the relevant system
- Address customer questions and concerns with empathy and a solutions-driven approach
- Work within call quality standards and compliance guidelines
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Participate in ongoing coaching and performance reviews
Requirements
What You Need
- Advanced English, verbal and written you will be assessed on this
- Secondary school completed
- 1 year or more in customer service
- Excellent verbal communication and active listening skills
- Proven ability to meet KPI goals and performance metrics
- Comfortable navigating multiple computer systems while holding a conversation
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Flexibility to work evenings, weekends, and holidays as needed
Nice to Have
- Experience in a medical, hospitality, contact center, or insurance setting
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Any exposure to U.S. healthcare, hospitality, or insurance vocabulary
Benefits
What
We Offer
- A growth/performance bonus tied to quality and
productivity
-
Ongoing coaching and a clear path to grow within Dash
BPO